

If you have followed all of the troubleshooting steps, but still have the same issues, please re-install Sophos Home.Included cloud storage doesn’t work with Macs If an extension is already listed in the Full Disk Access, you DO NOT need to add it again, instead, ensure they are check-marked/slider enabledġ -Click on the Apple logo -> System Preferences-> Security & PrivacyĢ- Scroll down to locate Full Disk Access 3 - Unlock the padlock, then click "+" to add applications 4 - Search for the following, one at a time, and click Open for eachĬom.ĥ - Restart the mac after adding all the components, to allow them to loadĦ. A reboot is necessary after the installation in order to load the needed extensions.

You will not be able to perform these steps until Sophos Home has fully upgraded (wait for the Updating.

NOTE: When moving the apps to the trash, the mac will prompt a message stating you’re removing a system extension, and it may be loaded.Right-click SophosScanD.app and select Move to Trash. Navigate to: /Applications/Sophos/Sophos Scan.app/Contents/MacOS/Ģ. Right-click Sophos Network Extension.app and select Move to Trash.ġ. Navigate to:/Applications/Sophos/Sophos Network Extension.app/Contents/MacOS/Ģ. You will be accessing 2 locations and moving 2 files to the Trash:ġ.At the top menu, click Go > Go to folder.Open Finder ( Note: This requires Finder, no other interface will work.).Follow the steps to force the system extensions to reload, then go back to step 1 to allow them as needed.
